1 Message
I need help with my Moca setup1
Hey guys. I'm not an expert in network but I'm having troubles with my Moca setup. I successfully connected everything, and my PC has internet via ethernet, but I definitely have packet loss and weird spikes of high ping.
This is the adapter I currently have: Amazon.com: Hitron Bonded MoCA 2.5 Adapter (2-Pack) | 1 Gbps Ethernet, 2.5 Gbps Over existing Coax Cable | Ideal Backbone for Mesh WiFi, Streaming and Gaming | 2 HTEM4 Adapters in Kit : Electronics
Ground floor:
Coax Point of Entry -> Xfinity router -> ethernet -> adapter -> coax to wall
First floor:
Coax from wall -> adapter -> ethernet -> PC
I'm not sure if this is correct but this is a rental and went they built it they setup a coax cable from one floor to another instead of ethernet cables.
XfinityRaul
Official Employee
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1.5K Messages
4 months ago
Thank you for sharing how you having your network set up, @dacastro4. I'd be more than happy to review your account to see how we can take care of this packet loss you're experiencing.
In order to get started, can you please send me a private message to Xfinity Support by clicking the chat icon in the top right?
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EG
Expert
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106.6K Messages
4 months ago
@dacastro4 @XfinityRaul
Please circle back here and post any possible solutions for the issue here in these open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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