I need another hard line

Thank you.  to be clear, I’m looking to add a modem not relocate my existing one. The only modem that shows on the page you shared looks like a fairly high priced one over $350… I would like to explore my options. The cable line enters the house Close to where I need the additional modem.  thought I could simply add a splitter to run another line to this room. The bottom line is that I need a hard line connection into corners of the house one on one side of house on the first floor, and the other other side of the house on the second floor  I would like to find the most cost-effective way to accomplish.  Is it possible to talk to someone?

@user_7f5r8e No worries even if we are not relocating your modem to the new outlet it would still be the same process if possible. One of our installation technicians would need to come in person to see if that second location can be connected to your home as you are requesting. In some areas, we do allow for 2 modems to be used on one account with the addition of a second internet package. Using two modems on one account without the additional plan would cause connection issues. The installation options range from $35.00 to $100.00 depending on if installation is possible, per outlet. For the monthly cost to be able to use the second modem, it would be whatever speed tier you picked so if your current speed/promotion is what you are looking for that cost would be x2. If you want more information we can definitely help go over details and set up the installation for you to see if we can get that room hooked up for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

@user_7f5r8e Thank you for keeping us posted. In most cases, we can't add a second modem to the account. There are a few areas this is possible, but it's rare. If you've tried moving the modem to a different location for better coverage and you're still not getting the connection you need, I'd recommend looking into wiring your home with ethernet. This is not something our technicians are certified to do, but you can do it or hire a contractor to do it for you. This requires wall fishing ethernet to your rooms to give you a reliable connection throughout the whole home. Does this sound like something that could help?