4 Messages
I need another hard line
Need to move my office and room doesn't have strong wifi, even with Pods. I need another hardline run to this room. I don't think it will be difficult, as the connection between incoming line and the split to TV/Modem is underneath this room - just need an additional line split out and run up. And clarification if I can use my own modem?
XfinityAmandaB
Official Employee
•
1.7K Messages
11 months ago
@user_7f5r8e Thank you so much for reaching our for help with getting a new outlet/Jack installed to relocate your modem. We can definitly help set up an install appointment for you there would be a fee for the new outlet to be hooked up for you but you can also check out this page here for more information on the modems we support. https://www.xfinity.com/support/devices/
We always provide the option to use a modem you own as long it is a supported device! Let me know if you would like help getting the installation set up.
2
0
BruceW
Gold Problem Solver
•
26.1K Messages
11 months ago
You could certainly run an Ethernet cable from your modem or gateway to wherever needed, and add an Ethernet switch if more than one line is required.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
(edited)
0
0
user_7f5r8e
4 Messages
11 months ago
Hello, it seems that no one is understanding what I’m asking. I cannot easily run a cable from my existing modem because it is upstairs and on opposite side of the house. It would be much easier to run a line from the cable splitter which is just underneath the room I need to add. If this is not feasible or very expensive then yes of course I know I can run another line from my modem.
1
0
user_noname
Contributor
•
168 Messages
11 months ago
@user_7f5r8e - if you currently have the Coax cable in the room in question, you could use the MoCa devices to extend the Ethernet connection via the existing the Coax cable by using the Moca devices. And another option you could consider is to extend the Ethernet Over Powerline
0
0