6 Messages
I keep getting T3 and T4 timeouts on my modem
I have a MB7621 and I keep getting disconnected from the internet. I checked my event log and it shows there a lot of T3 and T4 timeouts constantly happening. I have had to reset the modem twice within the span of five minutes now
Sat May 04 09:37:02 2024 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out; |
Sat May 04 09:37:02 2024 | Critical (3) | Unicast Maintenance Ranging attempted - No response - Retries exhausted |
Sat May 04 09:37:02 2024 | Critical (3) | 16 consecutive T3 timeouts while trying to range on upstream channel 5 |
Sat May 04 09:37:03 2024 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out |
Sat May 04 09:37:03 2024 | Critical (3) | Unicast Maintenance Ranging attempted - No response - Retries exhausted |
Sat May 04 09:37:03 2024 | Critical (3) | 16 consecutive T3 timeouts while trying to range on upstream channel 1 |
Sat May 04 09:37:33 2024 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out |
Sat May 04 09:37:33 2024 | Critical (3) | Unicast Maintenance Ranging attempted - No response - Retries exhausted |
Sat May 04 09:37:33 2024 | Critical (3) | 16 consecutive T3 timeouts while trying to range on upstream channel 0 |
Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
Sat May 04 09:53:28 2024 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out |
Sat May 04 09:57:48 2024 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out |
Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
Sat May 04 10:00:54 2024 | Critical (3) | Resetting the cable modem due to docsDevResetNow |
Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
Time Not Established | Notice (6) | Honoring MDD; IP provisioning mode = IPv6 |
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gg821
6 Messages
1 year ago
Made a post about my internet getting dropped and put in info about my modem and it was marked private. I thought I removed whatever sensitive info from the post but if there's more please let me know and I will remove it
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EG
Expert
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110K Messages
1 year ago
This may or may not be the root cause of the problem (YMMV) but it should be addressed regardless.
The downstream power is low / marginal and it may be intermittently fluctuating even lower to out of spec levels. That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, latency problems, and the un-bonding of channels.
In an effort to try to obtain better connectivity / more wiggle room, check to see if there are any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/re-configured. Any splitters that remain should be high quality and cable rated for 5-1002 MHz, bi-directional, and no gold colored garbage from Home Depot, Target, Wal-Mart, etc. Splitters should be swapped with known to be good / new ones to test.
Also check the coax cable for any damage such as cuts, nicks, abrasions, kinks, sharp bends, etc.
If there aren't any unneeded splitters that can be eliminated and if your coax wiring setup can't be reconfigured so that there is a single two-way splitter connected directly off of the drop from the street / pole with one port feeding the modem and the other port feeding the rest of the house/equipment with additional splits as needed and you've checked all the wiring and fittings for integrity and tightness and refresh them by taking them apart then check for and clean off any corrosion / oxidation on the center wire and put them back together again, then perhaps it's best to book a tech visit to investigate and correct.
Good luck with it !
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EG
Expert
•
110K Messages
1 year ago
Hmmmm..... The tech should have recognized that the marginal downstream power is still a potential problem, and they should not have left it that way.....
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