Regular Visitor
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9 Messages
I keep getting Facebook notices that I'm offline and that my connection has been restored CONSTANTLY but I'm not offline
This is driving me nuts! It only happens when I'm on my desktop computer using a wired connection. It happens on some other sites as well at random, but when I refresh the page, I am able to connect. Sometimes I also notice when I'm on Steam, I get notices that my friends have gone offline and online almost immediately. This just started a few days ago.
Here's what I've tried to resolve this:
1. Check all cables running from cable modem to my PC and to the cable outlet - everything is securely connected and plugged in.
2. Check Comcast outage website, which reports nothing wrong in my area
3. Troubleshoot my modem using Comcast's troubleshooting tool on the same site - It doesn't find anything wrong with my modem
4. Unplug my cable modem from the outlet (actually the power cable from the modem as the outlet is not reachable without needing to take steroids to move the heavy desk where the outlet is),. wait 30 seconds, then plug back in - issue still happens
Why is this happening when I am not offline and can browse other sites?
XfinitySheila
Official Employee
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1.1K Messages
4 months ago
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