1 Message
I just moved to a new place a week ago and I've already used 75% of my data
It doesn't make any sense. I don't game, I mostly just stream from Netflix and the like and definitely not in 4k. I work for 4 hours at home a day, 4 days a week. How is it possible to already use up that much data in one week? Trying to get in touch with an agent is a nightmare as it seems like the only option is the xfinity assistant which is just showing me my data usage and not much else.
XfinityDena
Official Employee
•
3.2K Messages
2 months ago
Thank you for reaching out @user_vhg3sd I would be concerned as well. At this time data usage is verified by an independent, third-party auditor. The best course of action, in this case, would actually be to report this to our Customer Security Assurance. You can contact them by following this link: https://internetsecurity.xfinity.com/help/report-abuse/ or by calling CSA Toll-Free Number: 1-888-565-4329.
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