mgrunk's profile

New Poster

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3 Messages

Friday, November 8th, 2024 1:07 AM

I have two amazon devices, an echo and plug

That can't be found in the alexa app. They used to work on our older router. 

Official Employee

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1.2K Messages

5 hours ago

Hello @mgrunk is this issue only on the Alexa app? Are the devices visible via the Xfinity App? 

New Poster

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3 Messages

My echo device is in pairing mode but alexa can't find it. Same with my alexa plug.

Official Employee

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1.2K Messages

So that would be through Bluetooth pairing, not Wi-Fi. Have we tried resetting the Alexa device? 

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