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mgrunk
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Friday, November 8th, 2024 1:07 AM

I have two amazon devices, an echo and plug

That can't be found in the alexa app. They used to work on our older router. 

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15 days ago

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XfinityAlfonso

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15 days ago

Hello @mgrunk is this issue only on the Alexa app? Are the devices visible via the Xfinity App? 

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mgrunk

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My echo device is in pairing mode but alexa can't find it. Same with my alexa plug.

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15 days ago

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XfinityAlfonso

Official Employee

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So that would be through Bluetooth pairing, not Wi-Fi. Have we tried resetting the Alexa device? 

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