Visitor
•
2 Messages
I have Model:CGM4331COM and after changing my service I keep getting service drops that affect my work computer.
I can track this in a few ways. One way is a game with easy anti cheat as a service on the system that will fail if even the smallest hiccup to service happens, another is while working my vpn will go into a crazy disconnect reconnect thus affecting my soft phone I use.
I am unable to see any even logs what so ever, which confuses me as I see other's upload their event logs. All I can see are firewall logs and admin logs that show me signing in and out.
This is happening on hardlined connections. The line was tinkered with by what I would consider a first tier employee a few times over the last week.
|
Downstream
|
Channel Bonding Value | |||||||||||||||||||||||||||||||
| Index |
5
|
1
|
2
|
3
|
4
|
6
|
7
|
8
|
9
|
10
|
11
|
12
|
13
|
14
|
15
|
16
|
17
|
18
|
19
|
33
|
34
|
35
|
36
|
38
|
39
|
40
|
41
|
42
|
43
|
44
|
45
|
37
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Lock Status |
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
| Frequency |
507 MHz
|
483 MHz
|
489 MHz
|
495 MHz
|
501 MHz
|
513 MHz
|
519 MHz
|
525 MHz
|
531 MHz
|
537 MHz
|
543 MHz
|
549 MHz
|
555 MHz
|
561 MHz
|
567 MHz
|
573 MHz
|
579 MHz
|
585 MHz
|
591 MHz
|
459 MHz
|
465 MHz
|
471 MHz
|
477 MHz
|
429 MHz
|
435 MHz
|
441 MHz
|
453 MHz
|
405 MHz
|
411 MHz
|
417 MHz
|
423 MHz
|
690000000
|
| SNR |
40.8 dB
|
40.8 dB
|
40.8 dB
|
40.9 dB
|
40.8 dB
|
41.0 dB
|
40.8 dB
|
40.4 dB
|
40.3 dB
|
40.0 dB
|
39.9 dB
|
39.9 dB
|
39.8 dB
|
39.7 dB
|
39.5 dB
|
39.5 dB
|
39.8 dB
|
39.6 dB
|
39.5 dB
|
40.3 dB
|
40.4 dB
|
40.5 dB
|
40.6 dB
|
40.0 dB
|
40.0 dB
|
40.0 dB
|
40.2 dB
|
39.7 dB
|
39.7 dB
|
39.8 dB
|
39.9 dB
|
39.3 dB
|
| Power Level |
4.4 dBmV
|
3.6 dBmV
|
3.9 dBmV
|
4.1 dBmV
|
4.0 dBmV
|
4.4 dBmV
|
4.5 dBmV
|
4.0 dBmV
|
4.2 dBmV
|
3.8 dBmV
|
3.9 dBmV
|
3.3 dBmV
|
3.7 dBmV
|
3.2 dBmV
|
3.6 dBmV
|
3.6 dBmV
|
3.9 dBmV
|
3.9 dBmV
|
4.2 dBmV
|
3.4 dBmV
|
3.6 dBmV
|
3.6 dBmV
|
3.7 dBmV
|
3.9 dBmV
|
3.7 dBmV
|
3.7 dBmV
|
3.7 dBmV
|
3.5 dBmV
|
3.3 dBmV
|
3.4 dBmV
|
3.5 dBmV
|
5.6 dBmV
|
| Modulation |
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
OFDM
|
|
Upstream
|
Channel Bonding Value | |||||
| Index |
1
|
2
|
3
|
4
|
5
|
|
|---|---|---|---|---|---|---|
| Lock Status |
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
|
| Frequency |
35 MHz
|
29 MHz
|
22 MHz
|
16 MHz
|
39 MHz
|
|
| Symbol Rate |
5120
|
5120
|
5120
|
5120
|
1280
|
|
| Power Level |
49.0 dBmV
|
49.8 dBmV
|
49.0 dBmV
|
49.5 dBmV
|
49.3 dBmV
|
|
| Modulation |
QAM
|
QAM
|
QAM
|
QAM
|
QAM
|
|
| Channel Type |
ATDMA
|
ATDMA
|
ATDMA
|
ATDMA
|
ATDMA
|
|
| CM Error Codewords | ||||||||||||||||||||||||||||||||
| Index |
1
|
2
|
3
|
4
|
5
|
6
|
7
|
8
|
9
|
10
|
11
|
12
|
13
|
14
|
15
|
16
|
17
|
18
|
19
|
20
|
21
|
22
|
23
|
24
|
25
|
26
|
27
|
28
|
29
|
30
|
31
|
32
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Unerrored Codewords |
3346613360
|
3346411223
|
3346418740
|
3346425541
|
3346431938
|
3346439218
|
3346445205
|
3346452763
|
3346468909
|
3346476586
|
3346484898
|
3346491233
|
3346497503
|
3346505148
|
3346513831
|
3346520312
|
3346542906
|
3346547758
|
3346557073
|
3346561302
|
3346557711
|
3346562529
|
3346566624
|
835852203
|
3346568092
|
3346574093
|
3346582016
|
3346588932
|
3346595757
|
3346602314
|
3346606900
|
3346613360
|
| Correctable Codewords |
4
|
6
|
8
|
6
|
4
|
3
|
5
|
12
|
11
|
11
|
23
|
29
|
27
|
35
|
38
|
45
|
36
|
35
|
46
|
4
|
7
|
7
|
3
|
816308074
|
2
|
2
|
4
|
1
|
3
|
0
|
2
|
4
|
| Uncorrectable Codewords |
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
EG
Expert
•
110.1K Messages
3 years ago
The upstream power is on the high side and it may be intermittently fluctuating even higher to out of spec levels. That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, latency problems, and the un-bonding of channels.
In an effort to try to obtain better connectivity / more wiggle room, check to see if there are there any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/re-configured. Any splitters that remain should be high quality and cable rated for 5-1000 MHz, bi-directional, and no gold colored garbage from Radio Shack, Home Depot, Target, etc. Splitters should be swapped with known to be good / new ones to test.
Also check the coax cable for any damage such as cuts, nicks, kinks, sharp bends, etc.
If there aren't any unneeded splitters that can be eliminated and if your coax wiring setup can't be reconfigured so that there is a single two-way splitter connected directly off of the drop from the street / pole with one port feeding the modem and the other port feeding the rest of the house/equipment with additional splits as needed and you've checked all the wiring and fittings for integrity and tightness and refresh them by taking them apart then check for and clean off any corrosion / oxidation on the center wire and put them back together again, then perhaps it's best to book a tech visit to investigate and correct.
Good luck with it !
0
0
user_055fbd
Visitor
•
2 Messages
3 years ago
Thanks for your insight, the connection was super stable until last week, when I talked to someone and they wanted to charge me extra for 'stability' by signing me up for xfi complete.
1
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