Visitor
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3 Messages
I have been hacked and had all my personal information placed on the dark web! What should I do?
Hey , name is Jalik. Some hackers have hacking all of my devices! Cameras, apple phones, AirPods, Macbook, and even tvs! They’ve stolen multiple accounts from me and I believed they even hacked the Xfinity apps through my phone! I unplugged all of my devices till I can get assistance! Please help!
CCYvonne
Contributor
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340 Messages
2 years ago
Oh no @user_los! that is very concerning. Here is a helpful link https://www.xfinity.com/idtheftclaimform to report Fraud and Identity Theft. If you subscribe to our xFi Advanced Security I recommend making sure that it is turned on. If you don't subscribe to it at this time I have a link with more information https://www.xfinity.com/support/articles/getting-started-with-xfinity-xfi-advanced-security about this awesome security option.
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CCYvonne
Contributor
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340 Messages
2 years ago
@user_los I am sorry, our field technicians are not able to fix security issues. Please use this link https://internetsecurity.xfinity.com/help/report-abuse to contact our Customer Security Assurance team for immediate assistance.
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user_los
Visitor
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3 Messages
2 years ago
Thank you , ima do right now!
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