Regular Visitor
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2 Messages
I have an ethernet connection directly / low speed
I have a direct connection with an ethernet cable to the xfi and am getting less than -10mbps. Why would happen. That's less than the wifi connection.
SeattleAD
Regular Visitor
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2 Messages
I have a direct connection with an ethernet cable to the xfi and am getting less than -10mbps. Why would happen. That's less than the wifi connection.
SeattleAD
XfinityMarcos
Official Employee
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2.3K Messages
2 months ago
Hello AaronD, I'd be reaching out for support with those speeds as well, so I can only imagine what you've gone through dealing with that. Let's work together on this to find a resolution. I do have some clarifying questions to get us aligned from the beginning. What type of ethernet cable are you using? Are you able to swap it out or check for any visible damage? Also, are you seeing slow speeds with any other devices over Wi-Fi or hardwired?
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