Visitor
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1 Message
I have already canceled my plan via phone by August 29 and received confirmation, but still got bills from September to now!
I have already called the customer service to cancel the plan and applied for cancellation for my account. I also went to the local Xfinity store to confirm whether I really canceled my plan and they said YES. But I still have bills for another two months, even though I have already uninstalled the device and have never used the internet since September 1. I tried to call Xfinity or message, but there was no human staff. AI always said they do not understand, and let me search the Q&A. Can anybody come to deal with the issue here???
EG
Expert
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114.3K Messages
6 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySeth
Official Employee
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608 Messages
5 hours ago
Happy Monday user_ju17pu 👋 Thanks for taking the time to be part of our community with your post! We infinitely appreciate any amount of time you previously spent with us, and I know how upsetting it can be to be charged for something I'm no longer using, so I'd be happy to take a look at the account for you to confirm everything is looking the way it should 👍
Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
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