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Thursday, September 26th, 2024 9:42 PM

I have a new cable modem. Trying to activate with Xfinity mobile app but it fails.

I am using the app to activate my new modem but it is not working.  I still have my Xfinity hardware active and want to replace it with the new modem.  

Official Employee

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1.5K Messages

1 month ago

Hello, @user_doc37x. Thanks for reaching our Forums page regarding the activation request. Are you getting an error message while trying to activate? Here's a helpful article to provide step by step instructions on how to activate the new device.

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