1 Message
I have a new cable modem. Trying to activate with Xfinity mobile app but it fails.
I am using the app to activate my new modem but it is not working. I still have my Xfinity hardware active and want to replace it with the new modem.
1 Message
I am using the app to activate my new modem but it is not working. I still have my Xfinity hardware active and want to replace it with the new modem.
XfinityGabby
Official Employee
•
1.5K Messages
1 month ago
Hello, @user_doc37x. Thanks for reaching our Forums page regarding the activation request. Are you getting an error message while trying to activate? Here's a helpful article to provide step by step instructions on how to activate the new device.
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