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I got an email with the header "We’re upgrading our fiber-powered network" but have been unable to get actual details on what that means
I got an email that says I'm getting an upgrade to my service but haven't been able to get a clear awnser on what exactly its upgrading to. I mean the technology and what speeds will be available and when the new speeds will be available. DOCSIS 4? Fiber no one seems to know 10gb or 2gb? (Text of the email below with some information cut out for privacy reasons. I know when maintenance starts and that it will continue for a few days but that doesent tell me when I can actually buy the new speeds or what they will be.
Meet our most powerful fiber-powered WiFi yet.
Bringing you the best WiFi experience is our top priority. We regularly invest in our network so you can enjoy the most reliable WiFi. As part of this investment, we’re upgrading the network in your area to offer equally fast upload and download WiFi speeds.
With equally fast speeds, you experience:
- An AI-powered network built to catch glitches before they happen.
- Low-lag connections for every game, show, and meeting that matters.
What to expect
While we make these enhancements, you may experience brief, intermittent service outages at [address] starting on [date]. Work will take place over multiple days, but your service will not be out the entire time.
While we will make our best effort to stick to the dates provided, sometimes factors beyond our control–like weather–may cause us to shift the schedule. We'll confirm via text the day before work starts.
And heads up, if you have Xfinity Voice, you will not be able to call 911 from your wired phone line during outages.
Stay in the know
We’ll text you reminders so you can prepare your day and know when your services are back online.
Confirm your mobile number so you don’t miss a reminder.
XfinityJamesC
Official Employee
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3.3K Messages
25 days ago
Greetings, @user_vvudhv! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this pending upgrade. You have definitely come to the right place for assistance.
Since the notification mentions "equally fast upload and download" speeds, I'm guessing you are being upgraded to our full duplex (FDX) Xfinity X-Class Internet. This is a fiber-backed infrastructure powered by DOCSIS 4.0 technology. This will give you the opportunity to upgrade to a symmetrical connection with 300 Mbps, 500 Mbps, 1000 Mbps (1 Gig), or 2000 Mbps (2 Gig) upload and download speeds (https://www.xfinity.com/labels). If you do not currently have our new XB10 gateway with DOCSIS 4.0, you will need to upgrade, but that can taken care of at no charge.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "Start new conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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