vinniek's profile

New Poster

 • 

1 Message

Tuesday, October 13th, 2020 9:00 PM

Closed

I can't load my website on any device connected to Xfinity internet

I cannot access my company’s website (www.eldregebooks.com) on any device (mac, PC, smartphone, etc) connected to Xfinity internet. However, I can connect to the site via cellular and through VSP. I know it’s not my router because I reset that, plus the site can’t be accessed through Xfinity interntet a friend’s home. I also can't connect through an Xfinitywifi hotspot. I ran a Traceroute, and the path seems to get stuck at the third place (see below), which is a comcast address. How do I get this fixed?

 

Traceroute has started…

 

traceroute to eldredgebooks.com (92.249.44.53), 64 hops max, 72 byte packets

 1  unhhhh (192.168.1.1)  2.381 ms  1.127 ms  0.862 ms

 2  96.120.61.53 (96.120.61.53)  10.253 ms  9.947 ms  10.081 ms

 3  ae-252-1222-rur202.troutdale.or.bverton.comcast.net (162.151.213.201)  22.613 ms  11.103 ms  12.658 ms

 4  * * *

 5  * * *

 6  * * *

 7  * * *

 8  * * *

 9  * * *

10  * * *

 

 

 

This conversation is no longer open for comments or replies and is no longer visible to community members.

No Responses!
forum icon

New to the Community?

Start Here