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Sunday, November 10th, 2024 3:38 PM

I can't get my wifi activated

I get to the page to create new device name and password. I just continue to get an error message 

Official Employee

 • 

2K Messages

15 hours ago

Hello, @user_3w2lgf 

Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

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