1 Message
I can't get my wifi activated
I get to the page to create new device name and password. I just continue to get an error message
1 Message
I get to the page to create new device name and password. I just continue to get an error message
XfinityThomasC
Official Employee
•
2K Messages
10 days ago
Hello, @user_3w2lgf
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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