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user_rf8ifq
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Thursday, January 2nd, 2025 1:32 PM

I can’t connect to battle.net

I tried to play a game using the game platform Battle.net, but I couldn't log in. I contacted support and tried many solutions but couldn't find a solution. Finally, support told me to contact my provider, so I came here.

Additional information is provided below:

・I can log in to the Battle.net website, but I can't log in to the Battle.net app launched from my desktop.

・I can log in if I use a VPN or my smartphone data line, but as soon as I switch to my home Wi-Fi I am immediately logged out.

・I tried using my smartphone, and can log in using my smartphone data line, but not at home Wi-Fi.

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6 hours ago

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XfinityRoberto

Official Employee

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1.5K Messages

13 days ago

Hi there @user_rf8ifq. Thank you so much for reaching out to us. Now are you having issues with the Internet with other devices?

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user_rf8ifq

5 Messages

Hi, @XfinityRoberto​.

I can connect internet with any devices, eg. smartphone and iPad, using home Wifi. But I cannot login battle.net and I’m suspecting it’s caused provider’s issues.

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13 days ago

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XfinityJeniece

Official Employee

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2.7K Messages

Thanks for confirming those details, user_rf8ifq. Is this the only website you are having issues with?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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13 days ago

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XfinityJosephA

Official Employee

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1.5K Messages

user_rf8ifq I would try resetting all devices and your internet equipment. If the issue is still there test multiple devices while connected directly to the modem with an Ethernet cable. This can help diagnose the issue. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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12 days ago

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user_rf8ifq

5 Messages

@XfinityJosephA​ I tried what you said.

The issue hasn’t changed.

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12 days ago

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XfinityJeniece

Official Employee

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2.7K Messages

I appreciate you attempting those troubleshooting steps and reaching back out. Were you able to test on multiple devices? What devices did you try?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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12 days ago

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user_rf8ifq

5 Messages

13 days ago

I don’t think it’s a website. It is a video game platform like steam.

The issue is only this game platform battle.net.

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Da1MixdHawaiian

1 Message

7 days ago

I am having the same issue myself. I cannot log on to the app “battlenet” on my PC or my smartphone(when connected to my home Xfinity WiFi) but when I remove my phone from the WiFi , I can log in to Battlenet no problem. I’ve been searching for firewall stuff within Xfinity but I haven’t found a solution yet. 

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XfinityJamesC

Official Employee

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1.9K Messages

Greetings, @Da1MixdHawaiian! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this app. You have definitely come to the right place for assistance.

 

If you haven't already done so, I would encourage you to reach out to our Customer Security Assurance (CSA) Team and report the URL or IP address of the app that is being blocked by going to https://spa.xfinity.com/report. I'm guessing the app operates on a different IP address from the Battlenet website, so you may need to check your settings to confirm exactly where the block is occurring, but they should be able to investigate this issue for you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 days ago

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jlambpdx

1 Message

6 hours ago

I am having the same problem. I emailed customer service as suggested. It's been five days with no response.

I can connect using my phone's data, but not via Xfinity. I tried both wifi and wired.

I have factory reset my router, tried port forwarding with triggers, UPnP, DMZ, etc...

I believe the required ports are 6112 and 4000, but that could be old information.

(edited)

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