New Poster
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3 Messages
I can't access my modem settings
I previously used the IP address 10.10.1.1 to set the modem to bridge mode. Now I get a message to use the app. So I did so, but when I go to the WIFI tab as everyone says there is no view WIFI equipment. I need to check if an update has taken it out of bridge mode because of a double NAT indication when I'm setting up another device.
EG
Expert
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117.8K Messages
2 days ago
They recently updated the gateway's firmware. You have to turn on admin access in the app now;
You may have to enable Admin Tool access first;
https://www.xfinity.com/support/articles/admin-tool-access
Open the Xfinity App. (You'll need a working connection for this step).
Go to the WiFi tab.
Select View WiFi equipment and open Advanced Settings.
Select Admin Tool online access.
Slide the toggle button to Allow Admin Tool access (ON).
Select Save.
Visit http://10.0.0.1 while connected to your WiFi at home.
Username: admin
Password: Check the sticker on the bottom of your Xfinity WiFi Gateway.
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XfinityAbby
Official Employee
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867 Messages
17 hours ago
Hello @sbsmith62 thank you for reaching out on our community forum! I see that you have already tried some things that @EG suggested. Did you also try resetting the modem?
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