Friday, September 29th, 2023 3:44 PM

I cannot connect to the internet

I have tried restarting, run your connection tests and I can’t get it to work



101.7K Messages

2 months ago

First. Check here for official info on any possible local outages;


Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.

Or you can use the Xfinity App: https://www.xfinity.com/apps 

Official Employee


717 Messages

2 months ago

@user_f2161e Thank you for reaching out via our Xfinity Forums. Were you able to determine if there was an issue in your area causing an issue with you getting online?

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