U

Friday, September 29th, 2023 3:44 PM

I cannot connect to the internet

I have tried restarting, run your connection tests and I can’t get it to work

Expert

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101.7K Messages

2 months ago

First. Check here for official info on any possible local outages;


https://www.xfinity.com/support/status 

Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.


Or you can use the Xfinity App: https://www.xfinity.com/apps 

Official Employee

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717 Messages

2 months ago

@user_f2161e Thank you for reaching out via our Xfinity Forums. Were you able to determine if there was an issue in your area causing an issue with you getting online?

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