New Poster
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4 Messages
I cannot connect to some websites
About a week ago my Xfinity internet will no longer allow me to access some specific websites. such as Salesforce login, Sugarloaf.com and more. Otherwise it works fine and is fast.
I thought my cable modem was fried from recent power outages so replaced it with one on the approved list. Still have the problem both using WiFi and LAN.
I have confirmed using two different laptops and two different cell phones all with the same results. All can access these sites using mobile hotspot.
MikeB39A
Problem Solver
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669 Messages
1 year ago
The reason why you have access problem on certain website is usually because your public IP address has been blacklisted in some anti-spam database.
You can confirm that your public IP address has been blacklisted from to this site but you will need to know your public IP address.
https://whatismyipaddress.com/blacklist-check
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BruceW
Gold Problem Solver
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26.3K Messages
1 year ago
What happens when you try to reach those sites? Any error messages? The more details you can provide, the better.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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XfinityThomasB
Official Employee
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1.9K Messages
1 year ago
Hello stroudy55
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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EG
Expert
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110.1K Messages
1 year ago
@stroudy55 @XfinityThomasB
Please circle back here and post any possible solutions for the issue here in these open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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stroudy55
New Poster
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4 Messages
1 year ago
Thanks all - the issue seems to have resolved itself after I put in a support ticket. For awhile I could not get to the sites mentioned. Then I could only get to them on the 2.4GHz band but now all seem to work on both 2.4 and 5GHz bands. Will circle back if it comes back.
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EG
Expert
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110.1K Messages
1 year ago
@stroudy55
Thanks for the update. Hope things hold up for you ! Good luck !
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