I believe my wifi speed is being throttled could someone look into it for me?

@XfinityBillie​ I dont really know whats happening anymore I moved around pods yesterday and my wifi speed upstairs went back up from 40 mpbs to around 120 but thats still way slower than it used to be at around 400 +. I have done every troubleshoot that you guys have told me to do and nothing has worked.

Thank you for clarifying, @user_09e38d. I'm happy to hear you were able to gain a small improvement, but it still sounds like something may have changed. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.