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user_47c6ce
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Sunday, May 22nd, 2022 2:34 PM

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I am unable to log in my Gateway Admin Portal. Message says "Incorrect password for admin". Can you please reset the password to factory?

I am unable to log in my Gateway Admin Portal.  Message says "Incorrect password for admin".  Can you please reset the password to factory?

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3 years ago

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BruceW

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26.3K Messages

3 years ago

... Can you please reset the password to factory?

If the password on the device label doesn't work and "password" doesn't work either, see https://www.xfinity.com/support/articles/troubleshooting-your-cable-modem:

A factory reset restores your Gateway to its original default settings, including your WiFi name and password. A factory reset requires using a non-metallic pointed object (such as a toothpick) to hold in the Reset button on the back of the Gateway for 30 seconds until all the LED lights power off. If prompted, you’ll be required to create a custom WiFi name and password and reconnect devices to your home network using this information.

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user_47c6ce

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2 Messages

3 years ago

Thanks for the information.  Is there a way to reset admin password for  http://10.0.0.1 (the Admin Tool) without changing My WIFI name and password etc?

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CCAshley1

Official Employee

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746 Messages

Hi, thank you for reaching out to Xfinity Forums. I understand you would like to reset your passwork.

 

  1. With a laptop, phone, or tablet that’s connected to your network, open a web browser and go to the Admin Tool at https://comca.st/3GeOJFQ. If you’ve already changed your Admin Tool ID and password, log in with your information. Then go to the steps to change your network name and password.

    Pro tip: This username and password aren’t the same as your WiFi name and password.


    If you changed your ID or password but don't remember it, you can do a factory reset.

I no longer work for Comcast.

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3 years ago

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BruceW

Gold Problem Solver

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26.3K Messages

3 years ago

Is there a way to reset admin password for  http://10.0.0.1 (the Admin Tool) without changing My WIFI name and password etc?

That is probably possible for Comcast to do, but getting them to do it is probably impossible as it would cost them a few pennies. I know of no way for for a customer to recover from a gateway "incorrect password" condition except by the data-destructive factory reset procedure.

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renatom

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1 Message

3 years ago

factory reset???  and no way to save all the settings? 
I changed the password year ago and saved. never logged after. Now I can't login with my saved password neither default.

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CCLysa

New Problem Solver

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617 Messages

Hi @renatom

Thank you for reaching out about the admin login details. If you changed the password and are not able to get in, you would need to do a factory reset which unfortunately will reset all setting back to default. 

I no longer work for Comcast.

3 years ago

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