Visitor
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3 Messages
I am seeing an ARRIS Group inc. on my wifi router
All of a sudden, Arris Group Inc - E76B, a desktop-CA3EM1, Vizio Smart TV and Laptop- SGSPURHL started showing up on my connected devices. These are not mine so I paused them. Why are they there? Do they have my password to my router? My Gateway is a model XB8 and have had no issues in years. Why and how can I stop them from joining my network? Just change my password? Help please! Thanks in advance for your help!
strega7
Contributor
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446 Messages
14 days ago
Do you know if MoCA is enabled in the Gateway? If it is enabled, and you're not using it, try disabling it. If disabling MoCA makes strange devices go away, then I think you probably don't have a MoCA filter. I've seen people say that their gateway spuriously/randomly enabled MoCA by itself, so I would suggest that you always have a MoCA filter with any Gateway that has MoCA.
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XfinityAdrienne
Official Employee
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1.6K Messages
12 days ago
Good Morning, @user_w177hp! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I do understand the concerns with seeing devices that you are unfamiliar with, it certainly is not what we want for our customers. I do see you disabled the public Wifi hotspot, did you notice those devices disappear? I would also recommend changing/updating your Wifi password. You can find the details how here. Please let us know if you have any other questions/concerns, we are happy to help.
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