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I am seeing an ARRIS Group inc. on my wifi router....
I am seeing an ARRIS group inc. on my wifi and am having issues with my wifi I believe due to this whatever it is....I thought Xfinity was supposed to be monitoring my gateway for security measures but it looks like this isn't the case??
XfinityVianney
Official Employee
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2.4K Messages
5 months ago
Thank you for reaching out. I hope you are doing great today. I appreciate you taking a moment to create a new post. If you see an Arris device on your network, it could very well be your Xfinity Gateway. The XB6, for example, is manufactured by Arris. Can you tell me more about your network issues,which Gateway you have, what you are experiencing, and any troubleshooting steps you've taken so far?
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EG
Expert
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112.9K Messages
5 months ago
@user_c2m9vb
Does the MAC address of it match any device that you have at home on your network ?
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