Visitor
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3 Messages
I am not receiving my full plan bandwidth.
I am a subscriber of the Gigabit x2 Plan, which advertises "Download speeds: up to 2100 Mbps". My modem is in bridge mode, connected to a Nighthawk RS600 router. This router has a 10 Gbps WAN port. It also has the capability of running a speed test directly on the router itself.
According to the speed tests I run on my router, I am seeing around 930 Mbps download. That is less than half of what is advertised.
I tried to talk to the bot about this, but it did not understand that I was running the speed test on the router itself and thus did not need to troubleshoot the "device" attached to the router.
Please, help me determine what the problem is. Is there a need to install an amplifier or a filter in my building? I don't know anything about ISP coaxial stuff, but I've had cable modem speed problems resolved by technicians in those ways in the past.
I want to find out if that speed is simply not available at my location. If there's no way I am going to get close to 2100 Mbps, I want to change my plan so I am not paying for something that I am not getting.
BruceW
Gold Problem Solver
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27K Messages
27 minutes ago
If the "modem" is an Xfinity gateway, are you using the gateway's 2.5 Gb port (red dot or stripe)? The other 3 ports are only 1 Gb and will only run at 940 Mb or so.
(When posting problems with connectivity, it's a really good idea to list the model numbers of ALL the devices in use!)
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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