I am losing my mind

No Xfinity, no wifi in my unit, no television. All because a support agent can't follow simple instructions. I IN ADVANCE requested for my services to be cancelled at a later date, clarifying at least 2-3 times on-call I need my internet in the mean-time and setting a future date in mind

I woke up today to my service terminated and spending my entire evening on wait on the phone with customer service to reactivate my account and provision all my material on the back-end because I don't have a lick of signal in my apartment and am unable to find step-by-step help on that. Thank you a ton Xfinity! You have no idea how much an inconvenience this is