Visitor

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3 Messages

10/08/2026 10:51 PM

I am having issues with my Xfinity Modem

Hello, I am having issues returning my modem, and I am being charged for it. How do I get this sorted, please? 

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Official Employee

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2.9K Messages

2 hours ago

Good evening @user_rtxaay thanks so much for taking the time to reach out here via our Xfinity Forums! I'm sorry to hear about these difficulties with returning your equipment. Using our Xfinity Return Center site, you are able to see any nearby return locations, including UPS. Have you had a chance to look over this yet? 

 
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