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user_rtxaay
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3 Messages

10/08/2026 10:51 PM

I am having issues with my Xfinity Modem

Hello, I am having issues returning my modem, and I am being charged for it. How do I get this sorted, please? 

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1 hour ago

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XfinityAlfonso

Official Employee

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2.9K Messages

2 hours ago

Good evening @user_rtxaay thanks so much for taking the time to reach out here via our Xfinity Forums! I'm sorry to hear about these difficulties with returning your equipment. Using our Xfinity Return Center site, you are able to see any nearby return locations, including UPS. Have you had a chance to look over this yet? 

 

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user_rtxaay

Visitor

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3 Messages

Yes I have but I need to chat with a customer service agent regarding this.

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2 hours ago

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XfinityAlfonso

Official Employee

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2.9K Messages

We'd be happy to assist as much as possible in answering your return process questions. 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 hour ago

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