Visitor
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2 Messages
I am angry
Over the past hour, our service has been cutting off and back on. It hasn’t been doing it all day. I am getting very ticked off at this service. I guess Xfinity don’t care about their customers.
Visitor
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2 Messages
Over the past hour, our service has been cutting off and back on. It hasn’t been doing it all day. I am getting very ticked off at this service. I guess Xfinity don’t care about their customers.
XfinityJon
Official Employee
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1.3K Messages
18 hours ago
Good afternoon user_1c4kft. I would be more than happy to take a look into this for you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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EG
Expert
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117.1K Messages
16 minutes ago
@user_1c4kft @XfinityJon
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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