New Poster
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2 Messages
Hue Bridge and Xfinity Gateway not working together
I have the XFI Gateway and a Hue Bridge 2. Trying to get them to work together. I plugged my Hue Bridge 2 into the back of the gateway and it is not working. I need to get the Hue Bridge connected to the gateway in order to run the Hue Lights in the house through the app. I use the Gateway to run the internet and for the wireless TV boxes, so putting the gateway into bridge mode is not a good option for me. Is anyone aware of a solution for this problem? Both Xfinity and Philips have had good suggestions but no solutions.
RP009
New Poster
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2 Messages
4 years ago
Can you use a switch out of the back of the gateway and then plug in the Hue Bridge to the switch?
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EG
Expert
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110.1K Messages
4 years ago
That's only if it is in bridge mode. It's not a straight cable modem. It's a combo modem / router gateway device.
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Jlavaseur
Problem Solver
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948 Messages
4 years ago
What gateway do you have? If it's a Xb6 only one of the Ethernet ports is active, try the other one
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Jlavaseur
Problem Solver
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948 Messages
4 years ago
I stand corrected, I had a Xb6 and for some reason I thought I read that somewhere
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Gambit66
Problem Solver
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341 Messages
4 years ago
@RP009 Your comcast modem/router should work like anyother router. To connect the HUE bridge, is just like connecting any other device to a router. Connect it to a free port, and the other end to the HUE bridge. If you are using the comcast modem/router as a bridge to your personal router, then it has to hook up to your personal router.
HOW TO Set Up the Philips HUE Bridge and Configure the Philips HUE App ? - Bing video
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user_fcc3ee
Visitor
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1 Message
4 years ago
I'm having the same issue. Hue bridge won't connect. Everything else- TV, wireless - is fine. I've trouble shot the ports, they work with other cables. I've troubleshot the cable and switched it out with a cable I know is good. The light on the back of the xfinity gateway stays orange no matter what port or cable I use.
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user_0a0378
Visitor
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1 Message
4 years ago
Same issue, hue bridge won't connect after plugged into the ether net port. Troubleshooted both ports, cables, and restarted both devices.
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