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LCB99
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Tuesday, December 15th, 2020 5:00 PM

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HP Printer Issues on Xfinity WiFi

My HP printer (5 y/o) is not staying connected to wifi network.  It connects fine one day, then will drop off and remain offline despite restarting gateway, powering off printer, restarting laptop.  I have separated my networks (2.4 vs 5 GHz) but keep having the issue.  I even purchased a new HP Printer and it did the same thing (so I returned it).  Any suggestions on keeping wifi printer connected and online?  

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5 years ago

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jav6joev

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5 years ago

@LCB99 wrote:

My HP printer (5 y/o) is not staying connected to wifi network.  It connects fine one day, then will drop off and remain offline despite restarting gateway, powering off printer, restarting laptop.  I have separated my networks (2.4 vs 5 GHz) but keep having the issue.  I even purchased a new HP Printer and it did the same thing (so I returned it).  Any suggestions on keeping wifi printer connected and online?  

Which exact model gateway do you have?

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