J

Visitor

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4 Messages

Thu, Apr 22, 2021 5:52 PM

HP Printer Connectivity via WiFi

My HP printer (three months old) is not staying connected to wifi network.  It connects fine when I go through the wifi setup, then after a few hours or a few days, will drop off and remain offline despite restarting gateway, powering off printer and restarting my Mac desktop. Each time the connectivity drops, I am forced to go through the wi-fi setup process.  I am using the Xfinity modem/router. I believe this is a common problem, but I don't see how to lock in a static IP so the printer knows how to stay connected. Help? Thanks in advance.

Responses

Frequent Visitor

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7 Messages

14 d ago

Possibly a firmware update needed for the printer?

Visitor

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4 Messages

Thanks. I did not see that as available, but I will definitely look again. 

EG

Expert

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86.5K Messages

The two WiFi bands have recently been combined into one with the Comcast gateway devices. Some devices get confused and don't know how to see / talk to combined bands.


If you are not using any Xfi Pods, you can try separating the 2.4 and the 5.0 bands and give them two different broadcast names / SSID's;


https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi


Associate the printer with the 2.4 band's SSID (broadcast name) and password.

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Visitor

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4 Messages

Thanks EG. I really appreciate that information concerning the combination of 2.4 and 5.0. I am using Xfi Pods. Is there a way to make this work if I choose a LAN IP address that is well outside of the in-use numbers? 

I have updated the firmware and that seems to be working for now (at least for 24 hours thus far).

EG

Expert

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86.5K Messages

LAN IP addresses and WiFi bands are not interchangeable functions.

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Visitor

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4 Messages

Gotcha. So with a personal Xfinity account, is there any way to lock in a specific IP that sticks with the printer?

rickmac

Most Valued Poster

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1K Messages

11 d ago

If the printer does not have a DHCP  reservation on your router or ptinter (dedicated IP address ) set up one

EG

Expert

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86.5K Messages

11 d ago

@Jethro_Bodean  wrote: "So with a personal Xfinity account, is there any way to lock in a specific IP that sticks with the printer?"

Try this;

Log onto gateway
Go to Connected Devices > Devices
Next to your device in list select EDIT button

Under Edit Device
Configuration:
( ) DHCP
(*) Reserved IP
MAC Address:             [43:A5:37:2C:5A:1A]
Reserved IP Address: [10.0.0.2]   

 

You have to set the Reserved IP Address value the same as the value you set on the device itself.

You may have to reboot the device for the change to go in effect.


The Reserved IP Address is the same thing as a Static IP Address
The Reserved IP Address must be in the range shown at:

Gateway > Connection > Local IP Network

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