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user_i75nq3
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Tuesday, February 24th, 2026 12:54 AM

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How to split wifi network

Why was the option removed to split the 2.4 GHz and 5.0 GHz bands?  I have found numerous forums that show this option but when I login to my app or online, the option to split is not available.  

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4 hours ago

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user_i75nq3

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4 months ago

By the way, I've wasted hours trying to get "support" on this issue and even the tier 2 support doesn't understand why it is not working. 

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XfinityVianney

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2.7K Messages

4 months ago

Hi @user_i75nq3, 

Thank you for reaching out and creating a new post. I hope you are doing well today. I understand you want to split your bands, but you don't see the option on your end. Do you currently have wireless extenders that would need band steering to perform? Can you tell me more about the steps you've taken so far? 

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user_i75nq3

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We have extenders but unplugged them and still could not separate the bands.  Why is it such a challenge where multiple customer support cannot figure out why it does not work? 

4 months ago

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XfinityBradM

Official Employee

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1.4K Messages

If you don't see the 2.4 and 5 GHz WiFi channel settings (i.e., WiFi Mode, Channel Selection, and Channel Mode), it means that these settings are being managed automatically to help optimize your home network and provide the best performance possible. Did you recently change your Xfinity Wireless Gateway for a newer model? 

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4 months ago

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ChristyF22

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I'm having the same issue.  The option is not available on the Xfinity app to split.  Moreover, I try to go my Xfinity Gateway to see if I can do it through there and my username because it doesn't match my Xfinity ID

4 hours ago

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EG

Expert

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118.8K Messages

4 hours ago

@ChristyF22 

Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 4-month-old dead thread is now being closed.


For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.

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