2 Messages
How to speak to a human at xfinity
Our monthly charges for Xfinity internet almost doubled last month from $80 to $140+. I understand it's because a deal expired after a year. I want to speak to a human to get a new offer. It is impossible to speak to a human at the customer (dis)service number. It is impossible to make the "virtual assistant" understand my request. If I don't get some kind of satisfaction, I will cancel my service entirely because I don't want to be a customer of a company that doesn't allow human interaction unless I physically get into my car and drive to a store. I guess the days of customer service are totally over. Xfinity - you need to get your stuff together!!
XfinityThomasA
Official Employee
•
2.3K Messages
2 months ago
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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