Visitor
•
4 Messages
How to solve Uncorrectable Codewords
I had unreliable internet, a tech came and fixed all the issues with the coaxial cable at the house. That improved the reliability, but there's still some issues with randomly slow upload speeds.
Our neighborhood recently got the mid-split upgrade, but we had a bomb cyclone that knocked down power during the upgrade, maybe something got messed up in the neighborhood because of the storm.
I noticed that there's some "Uncorrectable Codewords" on the Gateway, maybe that's the issue.
Here is what I see in the XFINITY Network section on the XB8:
|
Downstream
|
Channel Bonding Value | ||||||||||||||||||||||||||||||||
| Channel ID |
20
|
13
|
14
|
15
|
16
|
17
|
18
|
19
|
21
|
22
|
23
|
24
|
25
|
26
|
27
|
28
|
29
|
30
|
31
|
32
|
33
|
34
|
35
|
36
|
37
|
38
|
39
|
40
|
41
|
42
|
43
|
44
|
193
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Lock Status |
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
| Frequency |
531 MHz
|
489 MHz
|
495 MHz
|
501 MHz
|
507 MHz
|
513 MHz
|
519 MHz
|
525 MHz
|
537 MHz
|
543 MHz
|
549 MHz
|
555 MHz
|
561 MHz
|
567 MHz
|
573 MHz
|
579 MHz
|
585 MHz
|
591 MHz
|
597 MHz
|
603 MHz
|
609 MHz
|
615 MHz
|
621 MHz
|
627 MHz
|
633 MHz
|
639 MHz
|
645 MHz
|
651 MHz
|
657 MHz
|
663 MHz
|
669 MHz
|
675 MHz
|
957000000
|
| SNR |
44.8 dB
|
45.0 dB
|
45.0 dB
|
44.8 dB
|
45.0 dB
|
44.9 dB
|
44.8 dB
|
44.8 dB
|
44.5 dB
|
44.5 dB
|
44.3 dB
|
44.2 dB
|
44.2 dB
|
44.1 dB
|
44.1 dB
|
44.1 dB
|
44.0 dB
|
44.1 dB
|
44.0 dB
|
43.9 dB
|
44.0 dB
|
43.9 dB
|
43.9 dB
|
43.9 dB
|
43.9 dB
|
43.9 dB
|
44.0 dB
|
44.0 dB
|
43.8 dB
|
43.7 dB
|
43.6 dB
|
43.1 dB
|
39.4 dB
|
| Power Level |
2.1 dBmV
|
2.5 dBmV
|
2.5 dBmV
|
2.3 dBmV
|
2.3 dBmV
|
2.3 dBmV
|
2.2 dBmV
|
2.2 dBmV
|
1.9 dBmV
|
1.9 dBmV
|
1.7 dBmV
|
1.6 dBmV
|
1.7 dBmV
|
1.6 dBmV
|
1.5 dBmV
|
1.4 dBmV
|
1.3 dBmV
|
1.2 dBmV
|
1.3 dBmV
|
1.3 dBmV
|
1.4 dBmV
|
1.3 dBmV
|
1.2 dBmV
|
1.2 dBmV
|
1.2 dBmV
|
1.3 dBmV
|
1.4 dBmV
|
1.2 dBmV
|
1.1 dBmV
|
1.0 dBmV
|
0.8 dBmV
|
0.9 dBmV
|
-4.8 dBmV
|
| Modulation |
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
OFDM
|
|
Upstream
|
Channel Bonding Value | |||||
| Channel ID |
1
|
2
|
3
|
4
|
41
|
|
|---|---|---|---|---|---|---|
| Lock Status |
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
|
| Frequency |
16 MHz
|
22 MHz
|
29 MHz
|
35 MHz
|
36 MHz
|
|
| Symbol Rate |
5120
|
5120
|
5120
|
5120
|
0
|
|
| Power Level |
39.8 dBmV
|
39.8 dBmV
|
40.5 dBmV
|
40.8 dBmV
|
36.2 dBmV
|
|
| Modulation |
QAM
|
QAM
|
QAM
|
QAM
|
OFDMA
|
|
| Channel Type |
ATDMA
|
ATDMA
|
ATDMA
|
ATDMA
|
TDMA
|
|
| CM Error Codewords | |||||||||||||||||||||||||||||||||
| Channel ID |
20
|
13
|
14
|
15
|
16
|
17
|
18
|
19
|
21
|
22
|
23
|
24
|
25
|
26
|
27
|
28
|
29
|
30
|
31
|
32
|
33
|
34
|
35
|
36
|
37
|
38
|
39
|
40
|
41
|
42
|
43
|
44
|
193
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Unerrored Codewords |
1877648817
|
651462277
|
651467166
|
651473161
|
651477347
|
651483959
|
651490249
|
651495324
|
651502233
|
651505903
|
651512347
|
651516548
|
651521601
|
651527281
|
651534601
|
651591959
|
651545269
|
651550787
|
651556080
|
651561188
|
651567203
|
651573011
|
651578347
|
651637623
|
651590355
|
651597156
|
651599151
|
651605936
|
651611703
|
651617984
|
651616870
|
651681650
|
1877648817
|
| Correctable Codewords |
1331177407
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
8
|
14
|
10
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
1331177407
|
| Uncorrectable Codewords |
2495
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
2495
|
XfinityJohnG
Official Employee
•
1.6K Messages
2 months ago
Thank you for reaching out to us here @user_a8514d. I will be happy to look into any issue with those speed issues from here. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0
EG
Expert
•
109.7K Messages
2 months ago
@user_a8514d @XfinityJohnG
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
2
0
XfinityAdrienne
Official Employee
•
1.2K Messages
2 months ago
We are happy to hear that the appointment was able to resolve the signal concerns, @user_a8514d! Please let us know if you have any other questions/concerns, we are happy to help!
0
0
EG
Expert
•
109.7K Messages
2 months ago
@user_a8514d
Thanks for the update here. Hope things hold up for you ! Best of luck !
0
0