Visitor
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2 Messages
how to setup an internet
hello,
I tried to setup my internet, but the modem is blink white, never become solid white. What can i do?
Visitor
•
2 Messages
hello,
I tried to setup my internet, but the modem is blink white, never become solid white. What can i do?
EG
Expert
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116.9K Messages
3 days ago
Is this a new service install / new move in ?
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EG
Expert
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116.9K Messages
2 days ago
On new service installations or new move in's, what happens sometimes is that when a previous tenant moves out, Comcast sends a tech out for a service disconnect of the other end of the coax cable line from the live feed from the street / tap on the pole or pedestal. You'll likely need to book a tech visit to come out and reconnect the premises to the feed. If that is the case, it is on their end and there shouldn't be a charge. You'll also need to get the device activated for service once there is a connection to their system. Good luck !
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XfinityRaul
Official Employee
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2.6K Messages
14 hours ago
Hello, @user_arccmv. I would be more than happy to review your account to see what we need to do to get your internet service activated. While we do so, you're more than welcome to use our Xfinity hotspot signal. To find your nearest hotspot, go to xfinity.com/wifi and enter your zip code. Once you are at the location, follow the instructions at xfinity.com/wifi to join the hotspot.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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EG
Expert
•
116.9K Messages
13 hours ago
@user_arccmv
Any update ?
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