C

Visitor

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3 Messages

Thursday, December 1st, 2022 8:49 PM

How to set unique SSIDs for each frequency Technicolor CGM4981COM.

I have a Technicolor CGM4981COM.  Have a pod but it caused even slower connections than the bare modem so disconnected it.

I am trying to connect to the 6E network with an iPad 11" 4th generation which has 6E but generally only connects to 5 GHz or 2.4 using the combined SSID.  Know that it does work since I did connect to it once.  I'm 3 feet away from the modem.

Am trying to create unique SSIDs for each frequency so that I get the right connection.  In the Xfinity App under advanced settings there is no option to set the SSID for each frequency.  Can't even find how to change the combined  SSID.

EG

Expert

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97.5K Messages

2 months ago

See if this still applies. YMMV.

If you are not using any Xfi Pods, you can try separating the combined 2.4 and the 5.0 band's names and give them two different broadcast names / SSID's;   


https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi  

Official Employee

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409 Messages

2 months ago

Hello @Caprichoso I am sad to hear your servies are running a bit slower. I am here and will investigate and do all I can to get your speeds up. 

Could you please send our team a direct message with your full name and full address?

 Our team can most definitely take a further look at this issue.

 To send a "Direct Message" to Xfinity Support:

 Click "Sign In" if necessary

 Click the "Direct Messaging" icon or https://comca.st/3EqVMu7 

Click the "New message" (pencil and paper) icon

 The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 

 - An "Xfinity Support" graphic replaces the "To:" line

 Type your message in the text area near the bottom of the window

 Press Enter to send it

 See https://comca.st/3KQF8q9r for an example.

EG

Expert

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97.5K Messages

2 months ago

@Caprichoso 

Did the info at that link that I gave you apply ? Please post your answer right here on these open public forums.

Visitor

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3 Messages

2 months ago

EG - Thanks for the link.  Unfortunately it didn't work.  "View or  Edit WiFi Settings" only allows me to change the WiFi name, password and security mode.  The security mode isn't very helpful as it seems to only set it for all  3 bands.  2.4 and 5 need to be  set to wpa2 (the pulldown doesn't say which version) and the 6 Ghz needs wpa3.  No SSID configuration in advanced settings either.

Now working on employee link above.

EG

Expert

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97.5K Messages

2 months ago

@Caprichoso 

Thanks for posting back with that update ! Sorry to hear that..... Oh well.....

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