Visitor
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3 Messages
How to Schedule a Service Disconnect
I am looking into switching my current plan from Xfinity Internet to Xfinity NOW. I tried to sign up for NOW but was unsuccessful, which I think is because my current plan is still active. I don't want to cancel my plan and then have to wait around for the Xfinity NOW modem to ship and be without crucial Wi-Fi for multiple days. Is there a way that I can Schedule my current plan to end and get Xfinity NOW without having to wait around with no internet? Any help with figuring out how to do this would be much appreciated!
EG
Expert
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113.3K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityQuemekia
Official Employee
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544 Messages
2 hours ago
Hello @user_5n9c7l, Thank you for reaching out to us about switching from your current Xfinity Internet plan to Xfinity NOW. The reason you weren't able to sign up for Xfinity NOW is that the system requires your old account to be disconnected first. However, we can definitely prevent you from being left without internet access.
You can initiate the disconnect process by scheduling it for a future date, which allows time to place your NOW order. Once your disconnect is scheduled, you can then order NOW.
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