degthat's profile

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Tue, Jan 5, 2021 4:00 PM

How to reset XB7-CM router to factory defaults when you don't or have lost the admin password

How do you reset XB7-CM router to factory defaults when you don't or have lost the admin password

Responses

CCAndrew

Gold Problem Solver

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25.9K Messages

7 m ago

Press and hold the WPS button on the back for about a minute or so. If that doesn’t work for you, it’s a call to customer service
Gambit66

Problem Solver

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316 Messages

7 m ago

 I Copied from Comcast Jonathan Official Employee post XB7-T - Xfinity Help and Support Forums - 3343917, and confirms what @CCAndrew stated. But with a little more info.

 

Gotta be honest the documentation on the XB7 is not where I’d like it to be, in the XB7 you have to hold the WPS button down for 15+ seconds to reset it, which does what the XB6 does with the reset pinhole (tried it for us last week). Once you do so, you will need to reactivate your gateway. The xFi app made it quick and restored the WiFi SSID settings pretty quickly.

As for any BYOD folks be sure to update your router firmware and disable pin WPS.

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