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AEagan
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3 Messages

Wednesday, June 2nd, 2021 7:38 PM

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How to replace XB6 in bridge mode with XB7

I have a self-install kit with an XB7 on the way. It will replace an XB6 that is in bridge mode, feeding an eero router. I have read some of the online support materials that say the installation takes three steps, involving the Xfinity mobile app. This sounds simple, but I am wondering if there are different steps I need to take when the time comes because of the use of bridge mode. (It took a couple of hours on the phone with support to get the XB6 installed a year ago, and I'd love to avoid a repeat of that.)

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4 years ago

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CCKorie

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1.1K Messages

4 years ago

Hello there, @AEagan. I know how important it is to safe as much time as possible. With the use of our Xfinity App, it is designed to make things as simple as possible. It is a very easy process to get the new modem hooked up, and to even set it up in bridge mode. If you run into any issues, we are here for you. 

 

Here are a few links as well to resource from. :) 

https://comca.st/3wXyqHv

https://comca.st/2TIcmT3

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AEagan

Visitor

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3 Messages

Thank you for the links. I guess a big question I have is whether I can do those three steps without modifications, or if I need to turn off bridge mode on the XB6 before I disconnect it.

4 years ago

0

CCTambrey

Gold Problem Solver

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3.4K Messages

Nope! We try to make it as simple as possible for customers to manage their network settings, so as soon as you've activated your new gateway, the old one won't matter anymore so you don't need to do anything special. 

 

If you do end up having any troubles, we are here to help you through any hiccups! 

I no longer work for Comcast.

4 years ago

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AEagan

Visitor

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3 Messages

Sadly, the app refused to work because it said I was in bridge mode, even though I had turned it off on the old modem. It took 50 minutes on the phone with two techs to get the installation done. Oh well, not the end of the world.

4 years ago

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XfinityAnthonyT

Official Employee

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1K Messages

I am sorry to hear that you ran into trouble but it sounds like things are resolved now. Did you need any more assistance?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

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