Visitor
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1 Message
How to replace the XER 10 my own equipment
I am looking for any up to date information on replacing the XER10 with my ubiquiti UDM. The buried fiber was just connected. I had to get through the AI bot with a safety issue for them to finally send someone for that. The technician did not know anything about routers. I called again and the humans on the phone do not understand why I am trying to replace the working router. I have even got messages from the AI and a human asking do I still need a tech to visit because the internet is working.
I currently have the Wifi turned off and a DMZ set for my UDM on the XER10. My UDM reporting a double NAT.
Do I need a tech to visit or can this be solved online?
Thank you.
EG
Expert
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122K Messages
1 day ago
Please see this post;
https://forums.xfinity.com/conversations/your-home-network/memberowned-router-options-for-xfinity-fiber-service-epon/6a6cb9c0b3ed1847a0acc1cf
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XfinityJon
Official Employee
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1.9K Messages
2 hours ago
Good afternoon Farmer_Engineer. You have reached the right team. I can assist you with looking into your equipment change. I will need your account information to assist further.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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