Support
Offers
Sign in
Visitor
•
4 Messages
Tuesday, May 26th, 2026 12:04 AM
can't direct message until you post. This is a post in hopes of seeing the message icon.
Like
Comment
Follow
Responses
1 day ago
no icon appears or any indication that this went anywhere
Expert
118.1K Messages
9 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
@user_619maf
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
Please post the nature of your issue in detail right here, but be sure to exclude any personal information, and a representative will reply to you here shortly.
user_619maf
Visitor
•
4 Messages
1 day ago
no icon appears or any indication that this went anywhere
0
0
EG
Expert
•
118.1K Messages
9 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
@user_619maf
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
Please post the nature of your issue in detail right here, but be sure to exclude any personal information, and a representative will reply to you here shortly.
0
0