Please post the nature of your issue in detail right here, but be sure to exclude any personal information, and a representative will reply to you here shortly.
Getting an Xfinity human being is impossible! The worst customer service I have ever experienced!!!!!
My internet and tv service was down for 3 days (including my busiest work day, Sunday) and now the website tells me I am ineligible for credit because it was weather related! If this isn't resolved I'm going to cancel my service and use my considerable influence to encourage my congregation ( several thousand) to strongly consider switching providers.
user_619maf
Visitor
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7 Messages
1 month ago
no icon appears or any indication that this went anywhere
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EG
Expert
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119.1K Messages
1 month ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
@user_619maf
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
Please post the nature of your issue in detail right here, but be sure to exclude any personal information, and a representative will reply to you here shortly.
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user_dkylcq
Visitor
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1 Message
5 hours ago
Getting an Xfinity human being is impossible! The worst customer service I have ever experienced!!!!!
My internet and tv service was down for 3 days (including my busiest work day, Sunday) and now the website tells me I am ineligible for credit because it was weather related!
If this isn't resolved I'm going to cancel my service and use my considerable influence to encourage my congregation ( several thousand) to strongly consider switching providers.
This is no way to treat your customers!
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