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Friday, November 1st, 2024 4:49 AM

How to increase my upload speeds

I’m paying for gigabit internet but my upload speed is very slow. How can I have it increased?

Official Employee

 • 

2K Messages

20 days ago

Hello, @user_3wibo6 Let's check your residence to see if it has been upgraded to our next-generation speed enhancement, and you have the right equipment. 

Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

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