How to get Xfinity to rebury coax . I've been waiting since May 29 2026 when a Manager inspected the coax and told me it would be corrected

"An Xfinity manager came to my property in Woodburn, OR in May 2026, inspected my shallowly buried coax (1 inch deep under gravel/flower beds), and explicitly confirmed it required a complete drop-bury correction. I was promised a 6-week turnaround and never heard back. I called customer service today and was given a generic 3-5 day window. This line is actively blocking my property maintenance and fence installation. I need a Corporate Digital Care manager to look up my account, find the May 2026 field notes, and schedule an immediate Drop Bury Correction."