how to get a different ip address

This 82 year old fart was talking to his oldest great granddaughter about her up coming wedding when facebook decided to put me in prison and my account is permanently deleted.

Tried to create a new account, but even though I used a different email and my wife's phone number it wouldn't let me.

Figured they're going by my ip address so I tried to get a new one via the router, but of course I get the same address. I called support but I can't figure out how to speak to a live agent. Oh, that's right, it's comcast. What was I thinking?

How can I get a new address?

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BruceW

Gold Problem Solver

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27K Messages

1 day ago

... How can I get a new address?

If you're using your own modem and router, you can use the router's "clone MAC" feature to change your IP.

If you're using a rental Comcast device, they do not provide a way to change the IP address, and they won't change it for you, so you'd have to:

swap out the gateway for another, or
place the gateway in bridge mode and connect a Wifi router, or
replace your gateway with customer-owned equipment

A VPN is another possibility. If you use one your public IP won't actually change, but systems you connect to will see the IP provided by the VPN rather than your actual public IP.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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user_28wwda

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3 Messages

@BruceW

[Edited: "Profanity"]! VPN. Of course I have one. Just didn't think about it. This rotting old brain of mine...

2001, I setup a VPN from Michigan to Tianjin China the day the were admitted to the world trade organization.

As my good friend Walter Dunham is want to say...[Edited: "Profanity"]

How do I mark this as resolved so other may learn?

Thanks!

(edited)

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22 hours ago

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XfinityJohnG

Official Employee

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2.4K Messages

That is no problem at all. I am very glad to hear that was resolved. @BruceW is great at providing the correct information. If you run into any other issues we are happy to assist you from here.

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22 hours ago

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XfinityGabriel

Official Employee

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2.9K Messages

1 day ago

user_28wwda, Hi there! Thanks for taking the time to reach out. Congrats to your great granddaughters upcoming wedding. How exciting! I can understand of being able to speak to someone about creating a new account. We are the right place to go for help from a team of XFINITY experts over social media. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

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user_28wwda

Visitor

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3 Messages

I'm not trying to create a new account "here", rather on facebook. I cannot because I believe, their system checks the IP address.. I need to know how to get a new address. I can tell the router to refresh it, but of course I just get the same address

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1 day ago

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XfinityAlyssaA

Official Employee

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2.3K Messages

Unfortunately, @user_28wwda, we are unable to change your IP address on this platform. To confirm, are you using our equipment or a third party modem?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 day ago

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Your Home Network

user_28wwda

how to get a different ip address

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

user_28wwda

XfinityJohnG

XfinityGabriel

user_28wwda

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