4 Messages
How to get 2GB with XB8?
Hi ,
Xfinity has upgraded my modem to the XB8 so that I can get 2Gbps and while the bandwidth coming to the modem is 2Gbps (running Xfinity test in the app) , it drops when connecting on the Wifi or even when connecting another router (TP link EX75pro) from any device (laptop or phone). I am only getting about 600mbs. Any idea why or how to solve this?
XfinityRay
Official Employee
•
2.3K Messages
13 days ago
Hi there, BenoitB! We are happy to help with the Gigabit X2 speeds! I am sorry you are not seeing those come through but not to worry, we will get to the bottom of this!
Are you seeing the speed at times, it just drops as you use it, or that is not coming through at all?
Do you have the router connected to the 2.5 Gbps port with an ethernet cable compatible with the speed? It should have an orange line next to it, the bottom right port.
Do you have the modem in bridge mode when trying to use the router for the WiFi?
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