2 Messages
How to fix Your MS Surface Pro Connection
We had the same problem as everyone else here, we tried multiple things to connect our MS Surface Pro to our new Xfinity Gateway Modem. We got lucky when we called Xfinity, we got the right agent who happen to have the same problem with his sons computer. Here are the steps to fix your connection:
open the Xfinity app
go to the WiFi tab in the middle at the bottom of the screen
Now go to WiFi Details
Click on the bottom Edit WiFi Settings
Change Security Mode to WPA2
Wait a minute and try your computer again
Good Luck
user_nif23a
1 Message
2 years ago
Thank you, it worked. Very grateful.
0
0
Egul4
2 Messages
1 year ago
I had the same problem with my surface pro 3 and the new XB8. Tried everything, and still it would not connect.
Xfinity tech came by today. He could not fix the problem either.
I asked him to put back the old XB7 which did work. He did that and I’m up and running now again.
The one feature I liked about the XB8 was that the range is much better and more stable. I have a Nest thermostat that lost connections frequently and a WebCam outside which did the same, they both work flawlessly with the XB8.
Oh well, I may try again later with the WPA2 solution.
0
0