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user_3woy4y
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Monday, October 28th, 2024 7:07 AM

how to edit and change the security mode

One of my device only support WPA, so I need to have WPA/WPA2 support on security mode in my xfinity router. 
But I only see WPA2 option using mobile app security mode, and in admin tool page, it says below and security mode option is grayed out. Please help how to change WPA2 to WPA/WPA2.


"Wi-Fi Mode, Security Mode, Channel Selection, Channel Mode, and Channel Bandwidth are being managed automatically to help optimize your home Wi-Fi network and improve Wi-Fi coverage. To edit your Wi-Fi Network Name & Network password, please download the Xfinity xFi app."

 

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25 days ago

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XfinityDena

Official Employee

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2.7K Messages

2 months ago

@user_3woy4y The link: https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi will assist you with changing your home network's WiFi channel selection or mode. Based on the message you are getting, the setting cannot be managed from the Admin Tool or Xfinity app

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user_3woy4y

2 Messages

Does that mean xb6 or above doesn’t support to change security mode manually? That’s disappointing because my old security camera (blink 2nd generation) cannot authenticate with WPA2. This is forcing me to throw them away

  • Advanced WiFi settings for gateways with this software enhancement are not visible and cannot be managed from the Admin Tool or Xfinity app.

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2 months ago

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XfinityBenjaminM

Official Employee

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1.7K Messages

 

user_3woy4y If the setting is not visible and cannot be changed, you may need to explore using your own modem/router to accommodate your specific requirements especially when to comes to third-party devices and compatibility.

 

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2 months ago

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user_i4gcnd

1 Message

Seems like shady legal territory. If the system is choosing congested wifi channels then this is false advertising. Keywords like "best performance possible." Are notable. Taking away user advanced settings isn't an auto feature that improves at all. [Edited: "Solicitation"] would set it straight.

  • "Most of these gateways have been upgraded with software that manages advanced WiFi settings automatically to help optimize your home network and provide the best performance possible."

(edited)

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25 days ago

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