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How to disable MoCA?
Hello, I am living in an apartment complex and have been experiencing the same 4 or 5 unfamiliar devices consistently connected to my internet, and when I disable them they connect back almost immediately. I noticed today that the unfamiliar devices all have a MoCA connection.
We are also experiencing our devices claiming to be paused despite not being paused in the app. I’ve browsed the forum and have seen people experiencing both of these issues simultaneously as well and have tried all of the solutions to no avail. Deactivating MoCA in the admin tool only works for about 10 seconds, and then it just turns back on again.
I don’t know if this is relevant either, but on my first attempt to get into the admin tool,
despite being on my home network, I was told I was on a different network with a password containing a name also in one of the unfamiliar devices’ names. When I tried to log in again, it said I was on my network.
I would love to get this sorted if I can, it’s really causing a lot of frustration with some devices refusing to work and unusually slow internet speeds on others. Thanks!
flatlander3
Problem Solver
•
1.5K Messages
2 years ago
Try an MoCA PoE filter (point of entry filter). It blocks the higher frequency MoCA uses. If you have no MoCA devices yourself, like a coax connected cable tv box, you can screw it right to the back of your gateway. If you do have coax connected devices, it should go on the coax where your service enters your residence.
They're around $10 on Amazon, or you can order one online (at Walmart's site) and have it delivered to a Walmart in a day usually. You can also get one at an Xfinity store if there is one by you. Search for "MoCA PoE filter" to find one. It's a quick fix.
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