Visitor
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1 Message
how to disable MAC filtering
My Gateway XB8 is denying access to my Epson ET-4850. It is giving an E-6 error code saying it can not connect due to MAC address filtering. After days online with chat the problem is still not fixed. I need to disable the filtering or be able to add the device. I can not find ANY of those options on the app that they insist I use.
XfinityJon
Official Employee
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1.9K Messages
2 hours ago
Hello please send us a message grant1031
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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EG
Expert
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122.2K Messages
1 hour ago
@grant1031 @XfinityJon
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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