How to contact someone about significant misinformation on my account

I recently saw that I have used 748 hours of Xfinity Wifi HotSpot in April, which is absolutely not accurate. In fact, ,I have never accessed a single XFinity Wifi Hotspot because XFinity makes it impossible to do so. Regardless, there are only 28 days in April, and 748 hours would indicate that I was using 31 days of continuous Wifi Hotspots. This is not accurate.

What's worse is that I have the wrong equipment listed on my account. My OLD modem that I replaced with a new Arris34 still shows up on my account and I still get the message that I am eligible to upgrade my equipment. Of course, they are pushing their Gateway.

They have lied to me for more than six months by telling me it was my line that was preventing me from getting 1Gpbs speed. Then, when I let a tech come test the line and he said it was fine, they changed to "your equipment is out of date". Which was a lie. Regardless, I replaced the equipment and was still getting 400Mbps though I had been paying for 1 Gbps. After literally fighting with them over the phone about where the problem could be, I decided to try something. 

I agreed to signup for their 2,1 Gbps service IF THEY COULD GET A SIGNAL TO GO THROUGH AT 1Gbps. They switched my account without getting my approval and still couldn't get the right throughput. The tech promised to compensate me for the months that I was getting 400 Mbps, but said that I needed to get their gateway. Even though my modem is compatible. So after all this time, still getting 400 Mbps, I agreed finally to accept their modem.

What a surprise, that night, before I received their modem, my new Modem suddenly started getting 1.6 Gbps speeds. Coincidence? No. They were intentionally and illegally throttling my account and lying to me about it., As soon as I signed the contract for their modem, my line noise disappeared and my out of date equipment started working better than expected.

All of that aside, I still can't get any support because  the bot is useless., It thinks that I haven't activated my service and won't let me do anything but try to activate by loading a webpage that tells me I need to use the XFinity APP. This is inside the XFinity APP. It's a circular maze where they rely on the fact that you have other things to do and don't have the time or the energy to fight their "self help" system that literally only prevents you from getting help. It is the worst customer service I have ever experienced.

Right now, I need to be able to login to my account and it needs to reflect that I have the correct equipment and that it is activated and running. I need to disable public wifi and enable Bridged mode so I can use my own router. I need to be sure that I am not using Xfinity Wifi Hotspots so they need to disconnect anyone using my account to login to those hotspots. I need to be refunded as promised by the operator for the months that they throttled my account and lied to me to get me to use their equipment. I have a log on my router which shows the months that they did not meet their contractual obligations. NONE OF THIS IS ABLE TO BE HANDLED BY THE BOT. 

Any help you can provide in getting ahold of an actual person would be greatly appreciated.